7891 Stage Hills Blvd. Ste. 108
Memphis, TN. 38133
Service levels can make or break office productivity.
When selecting a new fleet of copiers, multifunctional products or printers, quality of service is just as important as product quality. All vendors say that they have the best service. But how can you be sure a dealer will walk the walk after you award them your business?
It takes tremendous determination to provide superior service day-in and day-out. Not every dealer commits the resources necessary to do this. The right culture and policies must be in place. Before you make a decision, consider the following.
A quality service company makes it easy for customers to speak with a live person. Their employees will also respond to e-mails and voicemails in a timely manner.
DELIVERY & INSTALLATION
Ask to meet the service manager. If this is easily arranged, it is an indication that the dealer's service department will deliver the level of service promised by its sales department. Questions you'll want to ask should include:
Don't hesitate to ask any questions that are important to your business. And be sure and gauge a dealer's flexibility when it comes to meeting your service needs, especially those that are unplanned.
The office machines you purchase should help your business be more productive, not burden it. Taking time to carefully evaluate the service that you will be receiving for the next three to four years is well worth the invesment.